The Supervisor, Process Quality Control is responsible, day-to-day, for the material inspection, metrology, sterilization, scheduling, training, and performance management of the Process Quality Department at JAX facilities. The incumbent is responsible to see that all materials and equipment are properly inspected, validated, and maintained, that standard operating and safety procedures are followed and that the work area presents a disciplined, innovative and congenial working environment. The incumbent is expected to possess in-depth knowledge and familiarity with all operating requirements and procedures of the process quality control, animal room and operation areas. The incumbent is responsible for PQC interactions with internal customers (JMCRS Animal Care, Operations and Services areas, Repository, Reproductive Sciences, Research Animal Facility, Safety, Maintenance and Engineering, etc.) and external vendors and calibration companies. Critical elements of successful performance include effective leadership, training and development of assigned staff, meeting product quality specifications, continuous improvement initiatives, and advising and assisting senior management in the development and implementation of quality programs as well as the safety performance of their assigned team.
The incumbent oversees the sampling, testing and/or verification that manufactured products and equipment meet pre-determined quality standards. Identifies causes for the out-of-spec product and then works to improve the product's quality. The incumbent develops and updates the quality control procedures and analyzes and/or oversees the data analysis for reports. It is the incumbent’s responsibility to find and implement solutions to problems and resolve issues effectively and in a timely manner. The incumbent works with others to evaluate vendors for compliance to quality standards. The supervisor is responsible for effectively implementing changes within the department.
The incumbent provides direction to the Process Quality Control staff and works collaboratively with other PQC Supervisors to ensure consistency and standardization of processes, procedures, test methods, data analysis, and data archiving across the PQC program. In addition they are responsible for assuring that specifications and quality procedures are followed during the inspection of parts and processes, provides direction in evaluating results, conducts root cause analysis to develop corrective and preventive actions and ensures communications are conducted in a timely manner. The incumbent is expected to establish and administer consistent set of operating ground rules, goals and objectives according to the prescribed standard operating procedures and Laboratory policies & leadership principles. The incumbent gives and accepts guidance and constructive feedback in a professional manner. Incumbent demonstrates support and helps to balance the team’s skills and competencies toward the work team’s common purpose.
The incumbent participates in the hiring and training of process quality control staff at their site and to be a backup for other PQC Supervisors as needed. The incumbent will work with managers and other Process Quality Control Supervisors to identify, select, orient and retain competent staff. The incumbent is accountable to ensure an effective training and development program for staff has been implemented and to identify and develop talented staff with high potential. The incumbent is responsible for providing timely feedback to direct reports as well as conducting annual performance reviews. Working with the immediate manager and other support staff as required, the incumbent is responsible for identifying training programs to strengthen their own technical and management skills.
Assist the Quality department in assessing current practices and new technologies in order to assure current testing methodologies, monitoring systems and quality control checkpoints are valuable, efficient and provide the highest quality data. This is accomplished by participating and/or managing research and development and/or continuous process improvement projects. The range of duties includes but is not limited to leading or participating in continuous improvement projects, project planning, data collection and analysis, project management, preparing publications and reports, implementing improvements, and communication with customers, peers and senior management. The supervisor completes one research and development or continuous improvement project per year at a minimum
Departmental management: participate in departmental budget development and oversee departmental spending. Ensure all standard operating and safety procedures are current and followed and that the work area presents a disciplined, innovative, and congenial working environment.
Other duties as assigned
Bachelor’s degree and 2 years experience in a quality field or other regulated environment or Associate’s degree with 4 years experience in a quality field or other regulated environment or high school or equivalent with 8 years’ experience (with documented proof of proficiency) in a quality field or other regulated environment.
Quality certification through ASQ or other organization preferred.
Knowledge of supervisory processes and techniques of leadership as would normally be acquired through 5 or more years of leadership or training experience with demonstrated ability to motivate and lead others toward the accomplishment of individual and shared objectives including experience in planning, prioritizing, and assigning work; training staff; mentoring; coaching; and monitoring their daily performance
Knowledge of the principles of metrology (e.g. knowledge of applied physics, chemistry, mathematics, computer programs/systems, National Institute of Standards and Technology handbook) and/or mechanical background.
Leadership skills which include interpersonal relationship skills sufficient to allow incumbent to function as an effective leader for subordinates and to allow incumbent to be fully aware of interpersonal and organizational implications that accompany business relationships. Proven abilities to effectively lead change and people.
Excellent, demonstrated written and oral communication skills to permit clear and effective exchange of information. Incumbent must work well independently. Must be a self-starter who exercise good judgment in decision making and possess solid analytical and problem-solving skills. Experience in performing research into best practices. Keeps current with literature to ensure we stay up-to-date on the latest developments in the field.
Incumbent must have strong interpersonal, organizational and facilitation skills to work in a high profile environment requiring discretion, judgment, tact and diplomacy.
Experience in data analysis including a solid understanding of data required to drive decisions.
Experience with continuous improvement methodologies such as Lean and/or Six Sigma would be beneficial. Certification as a White, Yellow, or Green Belt is desired.
Additional Salary Information: Excellent benefits/403b retirement program
Internal Number: 2018-25520
About The Jackson Laboratory
Cancer. Diabetes. Alzheimer’s. Heart Disease. Parkinson’s.
The Jackson Laboratory (JAX) leads the search to cure diseases rooted in our DNA.
Founded in 1929, we are an NCI-designated Cancer Center since 1983 and an independent 501(c)3 nonprofit research organization with over 85 years of experience in genetics and genomics research. JAX blends the brightest minds with state-of-the-art resources to accelerate discovery.
Areas of Discovery (75+ Principal Investigators, >250 Ph.D.s, M.D.s, and D.V.M.s):
• Cancer: We are a National Cancer Institute designated Cancer Center focusing on cancer initiation, progression, prevention and therapies.
• Developmental/reproductive biology: birth defects, Down syndrome, osteoporosis, fertility
• Immunology: HIV-AIDS, anemia, autoimmunity, cancer immunology, immune disorders, lupus, transplant rejection
• Metabolic diseases: atherosclerosis, cardiovascular disease, diabetes, high blood pressure, obesity, microbiome
• Neurobiology: blindness, Parkinson’s, Alzheimer’s, deafness, epilepsy, glaucoma, macular degeneration, neurodegenerative diseases
• Neurobehavioral disorders: autism, addiction, depression
Supporting Global Re...search:
• The JAX Mouse Repository and Scientific Services are among the premier resources available for biomedical research.
• 2.5 million JAX® Mice are distributed annually to more than 900 institutions in 56 countries.
Committed to Education:
• Summer Student Program (undergrad & high school)
• Teaching the Genome Generation Short Course
• Ph.D. programs: U. Maine, Tufts University and U. Connecticut
• Courses, Conferences and Workshops
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Bar Harbor, ME
Nonprofit research, biomedical research, genomics, genetics, cancer, neuroscience, immunology, aging, bioinformatics, computational biology, genomic medicine, reproductive biology, developmental biology, eye research, hearing research, healthcare, and pharmaceutical