Are you a driven leader of a quality management system who can advance laboratory testing and quality assurance services? Reporting to Director, Quality Assurance, you will maintain and evolve an ISO 17025 accredited and ISO 9001 registered quality management system (QMS) that supports the mandate of ensuring all beverage alcohol products offered for sale by the LCBO are authentic, safe for consumption, of sound quality and compliant with regulations. You will design, implement, maintain the effective operation of the quality management system, and the continuous improvement of quality assurance operations and services.
If you thrive in a role that can use quality to deliver smooth and seamless quality assurance services, then this is the role for you!
About the Role
Successfully maintain the ISO 17025 and ISO 9001 accreditation/registration, liaise with the accreditation/registration bodies, manage and advance the quality system of the Assurance Department
Define, maintain and upgrade the document control, internal audit, corrective action, complaints and control of nonconformity systems
As a Lead Auditor, manage the internal audit system and conduct internal audits of the quality management system, including laboratory methods, to assess effectiveness and conformity to requirements. Lead, mentor and inspire the team of internal auditors
Use analytical laboratory experience to ensure appropriate selection, development, validation and optimization of analytical laboratory methods and instrumentation
Lead the Quality Assurance Laboratory programs to ensure validity of analytical results
Perform control of non-conforming data, review out-of-control situations, evaluate adequacy of test results and authorize release of results that meet quality assurance criteria
Identify, report and investigate non-conformances; supervise development and implementation of corrective actions, assess effectiveness of corrective actions.
Use relevant experience to drive product safety and evolve food safety systems. Take a leadership role in making practical recommendations to address risks and opportunities, driving execution of opportunities for improvement
Take a customer centric approach to evolve the services of the department and provide knowledgeable guidance to the clients of Quality Assurance services
Supervise QA Laboratory staff, including performance management, discipline, grievance handling and resolution
Build and maintain measuring and monitoring tools, including KPIs, to ensure service requirements are met and the continuous improvement of the operations
Diversity and inclusion matter at the LCBO. If contacted for an interview, please advise if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Join the LCBO Team!
We’re a world-class retailer and wholesaler. We hire driven leaders we want to learn from and who want to grow the careers of our team members. We understand a phenomenal career is made up of dynamic days, compelling problems to tackle, and human connection. We work with our employees to build a working experience that drives both the organization and the people within it forward. Our social responsibility is second-to-none.
Bachelors’ Degree in Chemistry, Biochemistry, Chemical Engineering or related science. Quality Certificate from an accredited college or university; ASQ certification of CQE or CMQ would be an asset
Direct experience with practical implementation of a QMS including ISO 17025 and ISO 9001 standards and experience leading and performing internal audits
Proficiency in analytical chemistry and instrumental analysis, including working experience with gas chromatography with mass selective detection (GC-MSD), GC-FID, high performance liquid chromatography (HPLC), LC-MS, ICP-MS, UV-Vis spectrophotometry, NIR spectrometry and Continuous Segmented Flow Analysis
Demonstrated experience in method development and validation, and troubleshooting of laboratory equipment; experience in statistics applied to method validation and calculation of method uncertainty, including SPC, hypothesis testing, regression analysis, and ANOVA.
Proven ability to empower and lead a professional team, with emphasis on employee development and engagement. Experience in a unionized environment would be an asset.
Outstanding skills in writing and editing technical reports; eloquent and inspiring presenter.
Advanced proficiency using Microsoft Excel, Word, PowerPoint, Access, SharePoint, LIMS, statistical process control software.
Internal Number: JR0000001773
About Liquor Control Board of Ontario
The LCBO is focused on delivering a best-in-class customer experience across our digital and retail channels to bring convenience and choice to Ontarians so they can bring home the best products – from Ontario and the world.
Never have Ontarians had such power to choose when, where and how they want to shop. From bringing an ever-expanding selection in-store and online to creating more engaging shopping experiences, the LCBO strives to meet the evolving needs of every customer. Expanded store hours, same-day pick-up, and mobile shopping offer more options than ever. This year, we’ve deepened our commitment to social responsibility and transferred record dividends to the Ontario government.